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| Web Hosting |
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2GB
storage
250
POP3 Emails
200GB
Bandwidth
MS
SQL Database |
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| Virtual Servers |
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Email
Accounts
Internet Connectivity
24x7x365 Live Monitoring |
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| Exchange Hosting |
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30-Day
FREE Trial
4GB+
mailbox
Free
Outlook
Outlook
Web Access |
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| Terms |
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 This
Service Level Agreement/Terms of Service (hereafter
"SLA/TOS") is entered into by and between
Internet Services Inc., (hereinafter the "Company")
and "YOU" (hereinafter the "Client"). |
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Hosting
Company agrees to host Client's website, email,
dedicated server, and/or collocated server. In return
Client agrees to pay to Company a monthly service
fee, as established between Client and Company.
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Uptime
We guarantee that our network will be available
100% of the time (excluding scheduled maintenance).
Should we incur a network outage, Company will credit
the customer 5% of their monthly fee for every 30
minutes of downtime (up to, but not exceeding 100%
of one monthly payment, and the credit will be applied
toward future payments). Network uptime comprises
the functioning of all network infrastructure including
cabling, switches and routers. Services or software
running on your server are not included in the definition
of our network. Network downtime exists if your
server is unable to transmit and receive data and
a ticket is opened for the incident in the MyISPSupport.com
ticket tracking system. |
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Outside
Interruption
Company shall not be responsible in any way for
connection problems originating outside of Company's
network environment. Anything beyond Company's outside
router interface shall be deemed outside of its
network environment. |
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Use
Of Service
Client may only use Company's service for lawful
purposes. Transmission/online publication of material
in violation of any Federal, State or local law(s)
and/or regulation(s) is strictly prohibited and
is grounds for immediate termination of this SLA/TOS.
NO PORNOGRAPHIC OR HATE SITES WILL BE ALLOWED! |
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Spam/UCE
Company strictly enforces a zero tolerance policy,
absolutely prohibiting distribution by Client of
any unsolicited commercial email, (UCE) also known
as spam. If a verified UCE complaint is received
against Client, Client will be given one warning.
Upon receipt of the second verifiable notice of
UCE by that Client, Client's account shall be terminated.
No refunds of fees will be paid in the event of
such abuse termination. |
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Backup
It shall be Client's full and exclusive responsibility
to back up or copy their proprietary data for data
loss or disaster recovery. Company will attempt
to make nightly backups of data held on Company's
servers, but cannot be held liable by Client if
such backup(s) fail. |
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Payment/Fees
All fees and dues under this SLA/TOS are due on
receipt of invoice. Payments not made within fifteen
(15) days of invoice date will result in suspension
of Client's account. A $25.00 reactivation fee will
apply for those accounts that have been suspended.
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Term/Termination
Of Services
This SLA/TOS shall commence on the date and time
of Client's sign-up and shall continue in effect
for a minimum of one (1) month. Pro-rated refunds
will not be given for early cancellations. Company,
at its sole option, may terminate service under
this SLA/TOS at any time, without penalty. Company
reserves the right to refuse service to anyone.
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Non
Liability
Company may not be held liable or responsible for
lost data or lost profits. YOU ARE GIVING UP ALL
RIGHTS TO HOLD COMPANY LIABLE BY REASON OF OUTAGES,
DOWNTIME OR DATALOSS. Client's sole remedy shall
be Outage Credits, itemized above. |
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Indemnification
Client agrees to defend, indemnify, save and hold
Company, its owners, partners, principals, agents
and all connected persons, harmless from any and
all demands, liabilities, losses, costs and/or claims,
including reasonable attorneys' fees, ("Liabilities")
asserted against Client, Company, their agents,
customers, officers and employees, arising or resulting
from any services provided under this SAL/TOS. Client
agrees to defend, indemnify and hold harmless Company
against all liabilities arising from third party
injury to person, money or property in any way connected
to services under this SLA/TOS.
Client specifically assumes all responsibility for
any infringement, actual or alleged, against (i)
the proprietary or intellectual property rights
of a third party; (ii) any copyright, patent trademark,
trade secret or trade name infringement, actual
or alleged; and (iii) for any defective or allegedly
product or service Client sells or provides through
it's internet presence using Company's service under
this SLA/TOS. |
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Governing
Law
This SLA/TOS is made and shall be construed under
the laws of the State of California. |
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Severability
Should any part of this SLA/TOS is treated or deemed
to be invalid or unenforceable; the rest of it shall
remain valid and enforceable. |
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Acceptance
By executing our online electronic acceptance and
endorsement, Client and any Prospective Client(s)
expressly accepts authorizes and agrees to the above
SLA/TOS terms, in order to place their internet
services with Company. |
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Founded in 1994,
ISI provides technical business services
and Internet related hosting technologies
for small to mid-sized businesses. ISI
is here for your company 100%. We want
your business, call us Toll Free 888-883-0666. |
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